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Pets hates of phone use revealed

Published On 20 February 2007 at 15:26:06

Small and medium sized entrepreneurs (SMEs) are dissatisfied with their current telephone service, according to recent research.

The reason most SMEs was cited as a lack of caller ID before answering a telephone call - with 31 per cent of the 120 SMEs questioned airing the same frustration in a survey by telephony vendor Swyx.

Physically dialling a number was listed as the second highest grievance by 29 per cent of those surveyed - and 25 per cent claimed that looking up a number before calling a contact was the most irksome quality.

Respondents also complained about their ring tone, with 19 per cent saying this was the least satisfying aspect of their current service. A further six per cent listed the act of dialling an incorrect number.

Guenter Junk, Swyx's chief executive, said: "What the findings show is that SMEs are not entirely happy with what they have and perhaps are becoming more savvy about what they could get out of their phone systems.

"Of the areas which caused greatest frustration the main cause seems to be based on a lack of access to information, whether it is on receiving or making a call."

He added: "This trend is backed up by the fact that TDM sales continued to fall last year fell and for the first time were overtaken by IP-based systems that offer the user easier access to information, whether it's dialling direct from Windows applications such as Outlook or enabling them to see details on who is calling them."

 

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